Support

GreenerClean 綠適居

Something wrong with a booking, a payment, or the app itself? Talk to us directly — there is no ticket system and no bot.

We reply during business hours, Hong Kong time. WhatsApp is the fastest.

Common things

Changing or cancelling a booking. Message us with your booking reference — it starts with GC- and is on the booking screen. Please give as much notice as you can so the technician can be redirected.
A payment did not go through, or went through twice. Contact us with the booking reference. Card payments are handled by Stripe; we can see whether a charge succeeded and refund a duplicate.
You are not happy with the work. Tell us within a reasonable time and we will send someone back to redo it at no charge.
You cannot sign in. Sign-in opens Safari and comes back to the app. If it does not come back, check that the app is allowed to open links, and try again. If it still fails, message us.
You want your account deleted. You can do it yourself: Me → Delete account. It removes your account, your sessions and any photos you uploaded. Records of completed jobs are kept for accounting — this is explained on that screen and in the privacy policy.

GreenerClean 綠適居

預約、付款或應用程式有任何問題，歡迎直接聯絡我們。

辦公時間內回覆（香港時間）。WhatsApp 最快。